PokerStars Verification (KYC): Accepted Documents and Upload Tips (2026)

Why and when PokerStars checks your identity

The Know Your Customer process confirms your age, identity and address. It protects minors and vulnerable people, enforces the one-account-per-person rule and makes fraud with stolen payment details harder. PokerStars first tries electronic checks against databases, but it cannot validate every player that way.

A request can come at any stage, not only at sign-up or the first deposit. Common triggers include a first or large withdrawal, a new payment method, a change of address or activity that the security team wants to review.

Proof of identity that Stars accepts

The standard options are a passport, a driving licence or a national ID card, and an armed forces ID can be accepted if you have none of these. Your face must be clearly visible and the document must be valid on the day you send it.

The list is adjusted by country: a driving licence, for example, is not accepted as ID from players in Belgium or Germany, while French players may use a residence permit. If your situation is unusual, ask support which document fits before you upload anything.

Proof of address that works

Good choices are a utility bill for gas, water, electricity, internet, landline or TV no older than six months, or a bank or credit card statement no older than three months. A signed tenancy agreement, an employer letter, a tax or government letter and a household or motor insurance certificate under 12 months old are also on the list.

Payslips, mobile phone bills, ordinary invoices, magazine subscriptions and medical letters are refused. Statements from online-only banks such as Revolut, Monzo or N26 do not count as proof of address either, so use a traditional bank or a utility bill instead.

Card and bank documents without oversharing

PokerStars follows the PCI DSS card security standard, so a card image must show only the first six and last four digits, with everything in between covered. Never send a photo of the back of the card, which carries the security code.

If you rely on an online banking statement, send a full-screen screenshot that shows your name, the account details, an issue date within three months and the page address, again with the card number masked.

Photographing and sending documents

A few minutes of care usually means approval on the first attempt:

1. 1Lay the document on a dark, flat surface near a window so that daylight falls evenly and the flash causes no glare.
2. 2Frame the whole page with all four corners visible and keep the shot in colour, without filters or cropping.
3. 3Check that the name and address match your PokerStars profile letter for letter, including the flat number.
4. 4Upload the files only through the verification request in your account or the channel support gives you in live chat.
5. 5Wait for the confirmation message and keep an eye on your email in case Stars asks for a clearer copy.

Privacy and the usual reasons for rejection

Documents are handled under the PokerStars privacy policy and data-protection law. Nobody from Stars will ask for ID through social media or a private messenger, so treat such requests as phishing and report them.

Most rejections come from an expired ID, a cropped or blurred image, a proof of address older than allowed, an online-bank statement or an address that differs from the profile. Fix the specific issue named in the reply rather than resending the same file.