WPT Global Verification (KYC): Documents and Upload Tips (2026)

When the request arrives

According to the help centre, checks start when certain thresholds are reached, or earlier if there is a specific reason. Typical moments are the first cash-out, a large withdrawal, a new payment method or details that don’t match between your profile and your payments. The terms also let the room ask for extra documents at any time.

In rarer cases WPT Global runs enhanced KYC: a live video interview, identity checks with liveness detection, or questions about your playing history and poker knowledge. This is part of its fight against fraud and bots, and declining it usually leaves the account restricted.

Which documents are accepted

Proof of identity means a national ID card, passport or driving licence, with all four corners, the issue and expiry dates, your full name and date of birth visible. Proof of address is a utility bill (electricity, water, internet) or a bank statement that shows your full address and an issue date, is in the account holder’s name and is less than three months old.

Proof of deposit depends on the method. For a card, photograph the signed card front and back with only the first six and last four digits showing and the CVV covered. For an e-wallet such as Skrill, provide a screenshot showing the wallet name, the registered email and the transaction to WPT Global.

How to upload your files

There are two official routes — a secure link by email or the app itself:

1. 1Open the secure upload link WPT Global sends to your registered email, or find the verification prompt in the app’s profile or settings section.
2. 2Photograph each document in colour on a dark, flat surface with all four edges inside the frame.
3. 3Check that dates, numbers and your name are sharp and free of glare from the flash or a lamp.
4. 4Save the images as JPG, PNG or PDF without filters, edits or cropping.
5. 5Upload each file in its own category and submit the set.
6. 6Watch your inbox for a confirmation or a request for a clearer copy.

Why documents get rejected

Black-and-white scans, cropped edges, screenshots of a document instead of a photo of the original, and bills older than three months are the usual culprits. A difference between the name on your profile and on the document also halts the process, which is why the Latin spelling chosen at registration matters so much.

An ID alone is not always enough. If your account still shows as unverified after the photo ID has gone through, the room most likely needs a proof of address as well.

How long verification takes

The FAQ says to allow up to 48 hours, and the verification page speaks of typically up to 72 hours after every required file has arrived. An incomplete set restarts the clock, so send everything at once. Support works around the clock if you are unsure which document is still missing.

Privacy and safety

Uploads go directly to a secure verification platform with no manual handling on the way, and stored files are encrypted and opened only by authorised staff. Never send documents to an address you haven’t found in the official app or help centre, and ignore social-media messages offering to “speed up” your check.

If you move house or country, tell support. The new country has to be outside the excluded list, and a changed address means submitting a fresh proof of address.