888poker Verification (KYC): Documents, Upload and Tips (2026)

Why 888poker checks players

The licence obliges the operator to make sure players are adults, that each person holds only one account and that deposits are not linked to fraud or money laundering. The terms also let 888 verify identity at any stage using your name, address, email, IP address, payment card and device.

Verification protects you as well: once your identity is confirmed, someone who steals your password will find it much harder to cash out your balance to their own card.

Typical triggers

Most players meet KYC with their first withdrawal, which reviews describe as the standard moment for the check. Other triggers include large or frequent payouts, a new payment method, a card in someone else’s name, a login from an unusual location and suspected bonus abuse, such as several free bonuses claimed from one household.

You can usually keep playing while documents are reviewed, but withdrawals stay on hold until the team approves them.

Documents you may be asked for

Identity: a valid passport, national ID card or driving licence, with the photo and expiry date clearly visible. Address: a utility bill, bank statement or official letter issued within roughly the last three months, showing your full name and the address in your profile.

Payment: a photo of the card you used, typically with the middle digits and the CVV covered, or a screenshot of your e-wallet account showing your name. Some players report being asked for an English-language statement or a translation, so if your bank issues statements in English, that version tends to raise fewer questions.

Uploading the files

Send documents only through your own account, never in reply to an unexpected text or email:

1. 1Log in and open the verification or documents area of your account or the Safe Cashier; the request itself names what is needed.
2. 2Photograph each document flat on a dark surface in good light, or use the PDF your bank issues instead of a screenshot.
3. 3Make sure all four corners are in the frame and nothing is cut off, blurred or hidden by glare.
4. 4Upload one document per file in a common image format or PDF, and submit.
5. 5Watch your inbox, spam folder included, for a confirmation or a request for something else, and answer in the same thread.

Getting approved on the first try

Name, date of birth and address must match your profile letter for letter. If you have moved, update the address through support before uploading a bill for the new place. Never edit or crop documents; altered files are rejected and can lead to a stricter review.

When a document is turned down, the reply usually names the reason. Fix exactly that point — swap an old bill for a fresh one, retake a fuzzy photo — rather than sending the same file again.

Privacy and phishing

Your documents are processed under Gibraltar data protection rules, and 888poker staff never ask for your password. Players have reported fake “verify your account” messages asking for documents by text or messenger; ignore them and look for a genuine request inside your account.